Return and Refund Policy
To start a return, you can contact us at poisonbeecouture@proton.me
Products should be shipped back to us no longer than 14 business days after receiving your items.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached and in their original packaging.
Order Cancelations
Due to our shipping department high demands, once an order has been placed it cannot be cancelled.
Non Returnable /No Exceptions
All items found in the Sale category, accessories, bags, clutches, swimwear, bodysuits or gift cards are non-returnable.
Damages/Wrong items
Defective items must be reported within 24 hours of package arrival via email (poisonbeecouture@proton.me). It is imperative that you report the damage to us within this time frame, including pictures of the damages in your email, so we can assist you immediately in getting your matter resolved. Customer inflicted damages, such as, cuts to the clothes made at the time of opening the package, will not qualify for a replacement. Please take extra care when opening he packages.
On rare occasions, If you have received an incorrect item, please contact us with pictures of the item you received so we can send you a return label and ship you the correct item as soon as possible.
**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.
Products should be shipped back to us no longer than 14 business days after receiving your items.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all product tags attached and in their original packaging.
Order Cancelations
Due to our shipping department high demands, once an order has been placed it cannot be cancelled.
Non Returnable /No Exceptions
All items found in the Sale category, accessories, bags, clutches, swimwear, bodysuits or gift cards are non-returnable.
Damages/Wrong items
Defective items must be reported within 24 hours of package arrival via email (poisonbeecouture@proton.me). It is imperative that you report the damage to us within this time frame, including pictures of the damages in your email, so we can assist you immediately in getting your matter resolved. Customer inflicted damages, such as, cuts to the clothes made at the time of opening the package, will not qualify for a replacement. Please take extra care when opening he packages.
On rare occasions, If you have received an incorrect item, please contact us with pictures of the item you received so we can send you a return label and ship you the correct item as soon as possible.
**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.